Refund Policy

Once an order is placed and confirmed, refunds are not normally provided, as food is freshly prepared.

• If you receive an incorrect item or an item is missing, please contact us immediately.
• We may offer a replacement or partial refund at our discretion.

• For genuine food quality issues, customers must notify us as soon as possible.
• Proof may be required where applicable.
• Each case will be reviewed individually.

In case of duplicate or failed payments, any extra amount charged will be refunded to the original payment method.

• No refunds for delays caused by incorrect address details or customer unavailability.
• If delivery fails due to our fault, we may offer a refund or store credit.

Approved refunds will be processed within 5–7 working days, depending on the payment provider.